Cooper River Heating & Air

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Privacy Policy for Cooper River Heating & Air

Effective Date: August 18, 2025

 

1. Introduction

Welcome to Cooper River Heating & Air (“we,” “us,” or “our”). We operate the website www.cooperriverhvac.com (the “Site”). We are committed to protecting the privacy of our visitors. This Privacy Policy outlines the types of personal information we collect, how it is used, and the steps we take to safeguard it.

By using our Site, you consent to the data practices described in this policy.

 

2. Information We Collect

We collect information to provide and improve our services to you.

 

A. Personal Information You Provide

We collect personally identifiable information that you voluntarily provide to us when you use our contact forms for service requests, free estimates, or general inquiries. This information may include:

  • Name
  • Email Address
  • Phone Number
  • Service Address
  • Any other information you provide in the message field.

We use this information solely to respond to your inquiries, provide requested services, and communicate with you.

 

B. Usage Data & Analytics

Like many websites, we automatically collect certain information when you visit our Site. This “Usage Data” does not identify you personally and may include:

  • Your computer’s Internet Protocol (IP) address
  • Browser type and version
  • The pages of our Site that you visit
  • The time and date of your visit
  • The time spent on those pages

We use third-party services like Google Analytics to collect, monitor, and analyze this data to improve our website’s functionality and user experience.

 

C. Cookies and Tracking Technologies

We use cookies, which are small files placed on your device, to enhance your experience. Cookies help us understand user preferences and compile aggregate data about site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

 

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our website
  • Respond to your customer service requests and support needs
  • Communicate with you, including sending quotes and scheduling services
  • Improve and personalize our website
  • Prevent spam and protect the security of our Site

 

4. Sharing Your Information

We do not sell, trade, or rent your personally identifiable information to others. We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, under the condition that they keep this information confidential.

 

5. Third-Party Links & Financing Partner

Our Site contains links to third-party websites, most notably our financing partner, Optimus Financing. When you click a link to apply for financing, you will be directed to their secure portal. Any information you provide on their platform is governed by their own privacy policy and terms of service. We are not responsible for the privacy practices of other sites and strongly encourage you to read their privacy policies.

 

6. Data Security

The security of your personal information is important to us. We implement a variety of security measures to maintain the safety of your data. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

 

7. Data Retention

We will retain the personal information you provide through contact forms for as long as necessary to fulfill the purposes outlined in this policy, or as required by law for administrative, legal, or security purposes.

 

8. Your Data Protection Rights

You have the right to request access to the personal data we hold about you. You may also request that we correct any inaccuracies or erase your personal data from our records. To make such a request, please contact us using the information below.

 

9. Children’s Privacy

Our services are not directed to anyone under the age of 13. We do not knowingly collect personally identifiable information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information from our servers.

 

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will post the new Privacy Policy on this page and update the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes.

 

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: